Heritage Property Group Maintenance Request Satisfaction Survey

At Heritage Property Management Group, we constantly strive to provide the best service possible. Please help us by completing this short survey. Your feedback will be shared with our Regional Maintenance Supervisor .

Thank you,

Heritage Property Management

Which maintenance tech performed your service call?

This is the first time that I am having maintenance address this specific issue.

Yes No

How quickly was your maintenance request handled?

Within 24 hours Within 48 hours More than 48 hours

How satisfied are you with...

How satisfied are you with...
	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
I believe that my maintenance request was addressed in a timely manner.	How satisfied are you with...: I believe that my maintenance request was addressed in a timely manner. (Strongly Agree)	I believe that my maintenance request was addressed in a timely manner. (Agree)	I believe that my maintenance request was addressed in a timely manner. (Neither Agree or Disagree)	I believe that my maintenance request was addressed in a timely manner. (Disagree)	I believe that my maintenance request was addressed in a timely manner. (Strongly Disagree)
The attending maintenance staff were polite, considerate and friendly.	The attending maintenance staff were polite, considerate and friendly. (Strongly Agree)	The attending maintenance staff were polite, considerate and friendly. (Agree)	The attending maintenance staff were polite, considerate and friendly. (Neither Agree or Disagree)	The attending maintenance staff were polite, considerate and friendly. (Disagree)	The attending maintenance staff were polite, considerate and friendly. (Strongly Disagree)
The attending maintenance staff left the apartment in a satisfactory condition.	The attending maintenance staff left the apartment in a satisfactory condition. (Strongly Agree)	The attending maintenance staff left the apartment in a satisfactory condition. (Agree)	The attending maintenance staff left the apartment in a satisfactory condition. (Neither Agree or Disagree)	The attending maintenance staff left the apartment in a satisfactory condition. (Disagree)	The attending maintenance staff left the apartment in a satisfactory condition. (Strongly Disagree)
I am happy with the work that was done to correct this maintenance issue.	I am happy with the work that was done to correct this maintenance issue. (Strongly Agree)	I am happy with the work that was done to correct this maintenance issue. (Agree)	I am happy with the work that was done to correct this maintenance issue. (Neither Agree or Disagree)	I am happy with the work that was done to correct this maintenance issue. (Disagree)	I am happy with the work that was done to correct this maintenance issue. (Strongly Disagree)

Please leave us any related questions or comments regarding your maintenance request.

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